Privacy Policy

ABOUT US AND THIS PRIVACY POLICY

Welcome to Gordon Murray Group's Privacy Policy.

This Privacy Policy is provided by Gordon Murray Group, and any other group companies registered within the UK ("Gordon Murray Group" or "we", "our" or "us") who are a 'controller' for the purposes of the UK General Data Protection Regulation (EU) 2016/679 and the UK Data Protection Act 2018 (collectively referred to as the "Data Protection Laws"). This Privacy Policy applies to you as a visitor to our website.

Gordon Murray Group respects your privacy and is committed to protecting your personal data. This Privacy Policy informs you as to how we look after your personal data when you visit our website, and tells you about your privacy rights and how the law protects you.

If you would like to download a PDF version of this Privacy Policy, please click here.

PURPOSE OF THIS PRIVACY POLICY

This Privacy Policy aims to give you information on how Gordon Murray Group collects and processes your personal data through your use of this website, including any data you may provide through this website when you contact us via email.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this Privacy Policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements other notices and privacy policies and is not intended to override them.

CONTROLLER

Gordon Murray Group is made up of different legal entities. This Privacy Policy is issued on behalf of the Gordon Murray Group so when we mention "Gordon Murray", "we", "us" or "our" in this Privacy Policy, we are referring to the relevant company in the Gordon Murray Group responsible for processing your data. We will let you know which entity will be the controller for your data when you purchase a product or service with us. Gordon Murray Group is the controller and responsible for this website.

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

HOW TO CONTACT US

For information about any issue raised in this Privacy Policy, or if you have any questions about this Privacy Policy regarding how we handle your personal data, or if you would like to exercise your rights, please contact us using the information set out below:

Full name of legal entity: Gordon Murray Group

Email address: dpo@gordonmurraygroup.com

Postal address: Wharfside, Broadford Park, Shalford, Surrey, GU4 8EP

Telephone number: +44 (0) 1483 484700

If you would like this Privacy Policy in another format (for example: audio, large print, braille), please also contact us.

CHANGES TO THIS PRIVACY POLICY

We keep our Privacy Policy under regular review. This version was last updated on 25th January 2023. Historic versions can be obtained by contacting us.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

THIRD-PARTY LINKS

This website may contain links to other websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

WHAT PERSONAL DATA DO WE COLLECT?

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include anonymised data.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes [first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender].
Contact Data includes [billing address, delivery address, email address and telephone numbers].
Financial Data includes [bank account and payment card details].
Transaction Data includes [details about payments to and from you and other details of products and services you have purchased from us].
Technical Data includes [internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website].
Profile Data includes [your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses].
Usage Data includes [information about how you use our website, products and services].
Marketing and Communications Data includes [your preferences in receiving marketing from us and our third parties and your communication preferences].

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data), nor do we collect any information about criminal convictions and offences.

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

WHY DO WE PROCESS YOUR PERSONAL DATA?

We use your personal data for the purposes set out in this Privacy Policy. We are allowed to do so on certain legal bases (please see the section "How is processing your data lawful?" for further details).

HOW IS PROCESSING YOUR DATA LAWFUL?

We are allowed to process your personal data based on the following legal bases for the purposes explained in this Privacy Policy:

Legitimate Interests – We are permitted to process your personal data if it is based on our "legitimate interests" i.e. we have a good, sensible, practical reason for processing your personal data which is in our interests. To do so, we have considered the impact on your interests and rights, and have placed appropriate safeguards to ensure that the intrusion to your privacy is reduced as much as possible. You can object to processing that we carry out on the grounds of legitimate interests. See the section headed "Your Rights" to find out how.

Legal Obligation – We are subject to legal obligations to process your personal data for the purposes of complying with applicable regulatory rules and to make mandatory disclosures to government bodies and law enforcement agencies.

Consent - Sometimes we want to use your personal data in a way that is entirely optional for you, such as when you give consent for us to place cookies on your device. On these occasions, we will ask for your consent to use your information. You can withdraw this consent at any time.

COOKIES

"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users and to enable traffic monitoring.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see LINK TO COOKIE POLICY.

CHANGE OF PURPOSE

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

ORGANISATIONS WE MAY SHARE YOUR PERSONAL DATA WITH

In order to perform the functions and/or the activities described above, we may disclose your personal data to any of the persons or organisations described below:

Our related entities to facilitate our internal business processes;
Third party service providers who assist us in operating our business (including credit reporting bodies and technology service providers);
Our financial advisors, legal advisors or auditors;
Organisations involved in a corporate re-organisation or involved in a transfer of all or part of the assets or business or organisation;
Organisations involved in the payments systems including financial institutions, merchants and payment organisations;
Organisations which we need to help us discharge our legal obligations; or
As required or authorities by law and/or where you have given your consent.

INTERNATIONAL TRANSFERS OF DATA

We may need to transfer your personal data to overseas recipients, for example where are our suppliers are based outside of the UK.

Prior to disclosing your personal data to an overseas recipient, we will take all reasonable steps to ensure that:

The overseas recipient treats your information in accordance with the Data Protection Laws and only uses the information in accordance with our contract in place with them to keep it secure; and
The overseas recipient is located in a jurisdiction which has data protection laws in place which are considered to offer an adequate level of protection to the Data Protection Laws or we put in place appropriate safeguards in accordance with the law to safeguard your privacy rights and give you remedies in the unlikely event of a security breach.

If you want to know more about how data is transferred, please contact us using the details in the "How to Contact Us" section above.

DATA SECURITY

We store your personal data in different ways, including in paper and in electronic form. The security of your personal data is important to us. We implement appropriate technical and organisational measures in order to protect your personal data against accidental or unlawful destruction, accidental loss or alteration, unauthorised disclosure or access and any other unlawful forms of processing. We aim to ensure that the level of security and the measures adopted to protect personal data are appropriate for the risks presented by the nature and use of your personal data. We follow recognised industry practices for protecting our IT environment and physical facilities.

DATA RETENTION

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.

YOUR LEGAL RIGHTS

Under the Data Protection Laws, you have the rights described in this section. If you want to exercise any of your rights, please contact us at the contact details set out above in the "How to Contact Us" section).

We will respond to any rights that you exercise within a month of receiving your request, unless the request is particularly complex, in which case we will respond within three months.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Please be aware that there are exceptions and exemptions that apply to some of the rights which we will apply in accordance with the relevant Data Protection Laws.

Right to object to processing of your personal data: You may object to us processing your personal data where we rely on a legitimate interest as our legal ground for processing.

Right to request access to your personal data (commonly known as a "data subject access request"): This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Right to request correction of the personal data that we hold about you: This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Right to request restriction of processing of your personal data: You may request that we stop processing your personal data temporarily if:

You do not think your data is accurate. We will start processing again once we have checked whether or not it is accurate.
Our use of the data is unlawful but you do not want us to erase it.
You need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Right to data portability: You may ask for an electronic copy of your personal data which we hold electronically and which we process when we have entered into a contract with you. You can also ask us to provide this directly to another party.

Right to withdraw consent: For the uses of data specified in this Privacy Policy, you have the right to withdraw consent you have given us at any point. This is a vital and necessary aspect of consent. To withdraw your consent, you can contact us at the details provided in the "How to contact us" section. Note that any processing carried out prior to the date of withdrawal of your consent will still be valid and any published personal data cannot be retracted.

Right to request erasure of your personal data: You can ask us to erase your personal data where:

you do not believe that we need your data in order to process it for the purposes set out in this Privacy Policy;
if you had given us consent to process your data, you withdraw that consent and we cannot otherwise legally process your data;
you object to our processing and we do not have any legitimate interests that mean we can continue to process your data; or
your data has been processed unlawfully or has not been erased when it should have been.

COMPLAINTS

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection Issues (www.ICO.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance using the contact details set out in this Privacy Policy ("How to Contact Us").